Account Manager

2 months ago


Peterborough, Peterborough, United Kingdom City Group Recruitment Limited Full time
Job Title: Major Account Manager

We are seeking a highly skilled Major Account Manager to join our team at City Group Recruitment Limited. As a key member of our Commercial department, you will be responsible for developing and maintaining strong relationships with our major clients in the social housing sector.

Key Responsibilities:
  • Develop and maintain trusted relationships with a portfolio of major clients to ensure ongoing collaboration and engagement.
  • Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
  • Expand the trusted relationships with existing customers by continuously proposing solutions that meet their objectives and benefit the business.
  • Ensure the correct products and services are delivered to customers in a timely manner through agreed communication platforms.
  • Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.
  • Play an integral part in the Commercial team in generating new sales that will turn into long-lasting business relationships.
  • Addressing customer complaints in coordination with the management team within Operations and Commercial department to reach resolution within agreed SLAs.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Attending customer meetings with assigned contracts along with the Commercial department, as required.
Key Skills and Attributes:
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that the business meets company targets.
  • Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.
  • Commercially-minded - knowing when to pursue avenues of work to benefit both the customer and the business.
  • Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.
  • Creative and innovative towards new ways of working with a continuous improvement mindset.
  • Assist the Head of Key Accounts in devising and implementing the regional sales strategy, budget and action plans to include strategic marketing, competitor analysis.
  • The development of a wide range of new business streams identified within the business Sales Strategy.
  • Cross-selling additional services wherever possible.
  • Record and maintain accurate CRM data and use to produce sales pipelines and report activity to support with commercial forecasting.
  • Assist in the delivery of sales and marketing campaigns.
  • Assist in the development of estimating strategies, quoting and the provision of schedules of rates etc.
  • Assist the Bid Team in tendering and delivery of bid submissions, interviews and presentations.
What We Offer:
  • A competitive salary between £40,000 - £45,000 depending on experience.
  • Bonus Scheme.
  • Ongoing career development opportunities.
  • 22 days holiday allowance + UK Bank Holidays.

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