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Technical Support Specialist

2 months ago

Willesden, Greater London, United Kingdom Xerox Corporation Full time
About Xerox Corporation

Xerox Corporation is a leading provider of document management and print solutions. With a rich history of innovation, we continue to push the boundaries of what is possible in the workplace.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Third Line Technical Analyst, you will be responsible for providing technical guidance and support to our customers, as well as performing IT service requests and approving IT change requests.

Key Responsibilities
  • Provide technical support and guidance to customers via phone, email, and in-person
  • Perform IT service requests and approve IT change requests
  • Manage and maintain IT infrastructure, including network topology and server administration
  • Collaborate with cross-functional teams to resolve technical issues
  • Stay up-to-date with the latest technologies and trends in IT
Requirements
  • At least four years of experience in an IT support environment
  • High-level understanding of IT and networks
  • Knowledge of desktop, server, and printer hardware and their components
  • Knowledge of networking technologies and topography
  • Office 365 and Azure experience
  • Microsoft Windows Operating System and Servers experience
Preferred Qualifications
  • Microsoft MCP or equivalent qualification
  • Microsoft MCSA, MCSE or equivalent qualification