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Food and Beverage Operations Manager
4 weeks ago
To ensure that the food and beverage services offered by Kippie Sports & Leisure Club meet the highest standards and are delivered within budget. This includes managing events and ensuring that they are properly costed and well-managed. The successful candidate will be expected to create a positive, supportive, and can-do culture amongst all staff, and create an atmosphere that is conducive to excellent service delivery.
Key Responsibilities:- Ensure the quality of cleanliness, hygiene, and safety within the Lodge meets member expectations, record any issues, and ensure corrective action is promptly taken.
- Responsible for the profit and loss of the Lodge Operation; schedule shifts and oversee the daily operations or delegate to F&B Supervisor.
- Develop, manage, and report on actuals vs. annual budget for the Lodge operations; ensure that the best deals for all produce are obtained.
- Manage staff to deliver consistent high-quality service, identify any gaps, and close in a timely manner.
- Develop, cost, and manage events (both member and corporate) in conjunction with the Marketing & Events Manager and Head Chef.
- Maintain, recruit, and train staff in conjunction with the HR Manager, Head Chef to deliver quality service in the Lodge Operations.
- Complete annual appraisals for all front-of-house staff and Head Chef in conjunction with HR.
- Ensure compliance with all relevant F&B licensing requirements; obtain training for required compliance.
- Update and develop menu in conjunction with the Head Chef which will deliver the required margin on F&B.
- Exceptional organisational and leadership skills.
- Knowledge of food production.
- Ability to remain calm under pressure.
- Business management skills.
- Knowledge of computers and industry technology.
- Ability to work well with others with excellent interpersonal and communications skills.
- Ability to work flexible hours, including nights and weekends.
- Basic understanding of food preparation.
- 2 years' experience of leading people in a food service environment.
- Level 3 Diploma in Hospitality Supervision & Leadership - not essential.
- Personal License Holder.
- Intermediate Food Safety Certificate.
- Computer Literate.
- Customer Service Training.
- Proven financial management and budget controls.
