Senior Account Manager

2 weeks ago

Leicester, Leicester, United Kingdom Yunex Traffic Full time

Job Summary

We are seeking an experienced Account Manager to join our team at Yunex Traffic. As an Account Manager, you will be responsible for ensuring the successful delivery of our Traffic Enforcement Solutions to our customers.

Key Responsibilities

  • Assist the service delivery team's leadership by influencing and establishing clear objectives aligned with contract requirements.
  • Work with the account management team and business analysts to produce performance monitoring reports, interpret statistics, and act as appropriate to facilitate continual improvement.
  • Responsible for contract financial performance and through effective cost control, identify areas for improvement and actively drive the teams for increased productivity and overall effectiveness.
  • Implement thorough contract service reviews to facilitate close communication with customers.
  • Develop customer relationships and strategies to deliver contract extensions and retentions, being the voice of the customer internally to ensure business success.
  • Develop new and enhanced service offerings with existing customers to support business growth aspirations.
  • Utilize the Net Promotor Score as a means to evaluate performance and identify opportunities to improve the customer experience.
  • Support future tendering activities on future contracts from a service delivery perspective.
  • Support new contract service mobilisations, ensuring the Enforcement service model is fully implemented and ensure contractual service expectations are delivered from system Go live.
  • Influence PLM and Product Development activities to support future service requirements, system resilience, achieving cost reductions, and the future needs of our customers.
  • Prepare quotations/facilitate order entry of framework orders for all existing business.
  • Contribute to the sales forecast and provide routine updates in the CRM tool.

Requirements

  • An operational or commercial background coupled with a formal business qualification and experience within the ITS industry is desirable.
  • The role requires excellent communication skills, with customers, external partners, and internal colleagues at all levels.
  • Confident to initiate, negotiate, and conclude difficult contractual discussions where necessary to ensure that change is managed and communicated effectively.
  • Able to make informed decisions on service contracts based on interpretations of Contract Terms and Conditions and Contract Specifications.
  • A good understanding of financial risks and risk management tools is essential as is the ability to influence costs throughout the service delivery phase.
  • Good knowledge of Microsoft Office tools, particularly Excel, PowerPoint, Word, and Microsoft Project.

What We Offer

  • 26 days holiday, increasing up to 29 days with length of service.
  • Excellent pension, matching contributions up to 10% of pensionable salary.
  • Annual, business performance-related, bonus.
  • Flexible benefits to suit your personal needs.
  • Flexible working policy.
  • Investment in personal development and support to membership of professional institutions.

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