Tech Team Lead

3 weeks ago

London, Greater London, United Kingdom TurinTech AI Full time
Technical Support Lead

Join TurinTech AI, a pioneering company in AI-powered code optimisation, as we revolutionise the industry with our innovative solutions. As our Technical Support Lead, you will be the primary point of contact for our B2B customers, providing expert support and guidance to help them unlock the full potential of our platform.

Key Responsibilities:
  • Manage and resolve technical issues related to TurinTech's AI products, ensuring a seamless and efficient support process.
  • Lead the creation and optimisation of technical support workflows, driving continuous improvement and customer satisfaction.
  • Monitor, track, and report on key support metrics, including response times and customer satisfaction.
  • Lead and mentor future support hires as the function scales, fostering a culture of excellence and customer-centricity.
Requirements:
  • Proven experience in a technical support role, preferably in a B2B SaaS and/or AI-focused environment.
  • Strong understanding of AI technologies, software platforms, and cloud services.
  • Experience with support tools and platforms, as well as a proactive, self-starting attitude.
What We Offer:
  • Competitive salary
  • Private healthcare
  • Gym membership
  • Central London office
  • Professional development and growth opportunities

At TurinTech AI, we're passionate about AI and committed to delivering exceptional customer service. If you're a technical expert with a passion for problem-solving and customer support, we'd love to hear from you.

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