Infrastructure Team Lead

3 weeks ago

London, Greater London, United Kingdom T-Tech Full time
About the Role

We are seeking an experienced Infrastructure Team Lead to join our team at T-Tech. As a key member of our infrastructure team, you will be responsible for leading a team of infrastructure engineers who provide support and management of clients' infrastructure environments.

Key Responsibilities
  • Team Leadership: Support, coach and hold team members to account on their KPIs and development goals through regular 1:1s and other methods as appropriate.
  • Process & Problem Management: Maintain best practice ITIL processes, making suggestions for improvement as needed and ensuring that all processes are carried out to ITIL standards.
  • Problem Resolution: Provide Tier 3-4 support for the Service Desk, diagnosing the cause of IT problems escalated by Service Desk Analysts to identify the most appropriate fix.
  • Infrastructure: Monitor, manage and improve the T-Tech and customer cloud services platforms to at least the minimum contracted levels outlined in the customer agreements.
Requirements
  • Preferably degree educated in a relevant subject plus at least 1 MCP Server qualification.
  • ITIL 4 Certified.
  • Recent Microsoft (Office 365 and Azure), VMWARE or other Professional Certifications to show technical growth and learning.
  • A minimum of 5 years working in IT support in a Senior capacity at least one of which working for a service provider.
  • Proven experience of managing Infrastructures on Premises and Cloud.
  • Experience of working in an ITIL environment.
  • Previous experience as a Team Leader in a Managed Service Provider.
About T-Tech

T-Tech is a fast-growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support.

We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage.

At T-Tech, we're about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our Values
  • Service Centric: We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
  • United: We succeed as a team, pulling together to achieve our goals. We understand and respect others' views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
  • High Standards: We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
  • Agile: We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Benefits
  • Competitive salary depending on your experience and skills.
  • 23 days' annual holiday plus public holidays plus your birthday.
  • Learning environment working alongside experts in the latest technologies.
  • Special focus on training and development.
  • Social committee that organises quarterly social events.
  • A vibrant London office and opportunities for home working.
  • Exceptional career progression opportunities.

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