Field Service Technician
6 days ago
Job Title: Field Service Engineer
Job Type: Full-time
Industry: Construction and Industrial Machinery
Location: Berkshire
Job Type: Permanent
Salary: £15-£18 per hour
Working Hours: 40 hours per week
Overtime: Available at 1.5x rate
Holiday Package: 22 days holiday + 8 bank holidays
Benefits:
- Company van, mobile, uniform, and laptop
- Death in Service: 3x annual salary
- Health Plan, Cycle to work Scheme, sick pay, free legal advice, and employee incentives
- Pension: 4% EE, 5% ER
Job Summary:
We are seeking a skilled Field Service Engineer to join our team at Bennett and Game Recruitment LTD. As a Field Service Engineer, you will be responsible for providing onsite customer support to our range of machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs, and inspections.
Key Responsibilities:
- Investigate, diagnose, and resolve customer reports of technical problems with equipment
- Service a wide variety of machines both on and off site
- Ability to work independently to troubleshoot and solve problems
- Complete job cards to a high standard promptly and within a given timeframe
- Complete paperwork and timesheets in a timely manner
- Request parts efficiently and effectively
- Provide an excellent level of customer service
- Develop and maintain good working relationships with internal and external customers
- Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures is maintained
- Ensure compliance with relevant procedures when repairing and inspecting equipment
- Ensure work/personal equipment complies with all safety standards
- Presentation of a professional image at all times
- Take responsibility for health and safety of self, colleagues, and customers in line with the Company Health and Safety Policy
- Ensure tools are safe and legal to use
Requirements:
- 3+ years in a similar role and industry
- Investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery
- Solid mechanical aptitude
- Full Driving Licence
- Ability to service a wide range of heavy tracked plant machines
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