IT Technician, Thatcham, up to £35k + benefits
Do you want to work at a lovely campus, providing quality IT support and implementing new technology services?
Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment?
This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events.
You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution.
In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects,
You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support.
You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security

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