Fraud Investigations Team Manager
1 month ago
At Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.
Key Responsibilities:- Lead and motivate a team of 12-15 Fraud Specialists to achieve exceptional results
- Develop and implement fraud prevention strategies using data-driven insights
- Collaborate with cross-functional teams to ensure seamless execution of fraud detection activities
- Investigate potential sources of fraud and develop recommendations for process enhancements
- Develop and maintain day-to-day fraud procedures and controls
- Review established detection system-generated alerts to identify fraudulent activity
- Work with broader business partners to ensure resource requirements are met and schedules are adhered to
- Previous experience in managing a Fraud Investigations team
- Demonstrable experience in coaching teams to achieve expected KPIs using recognized coaching models
- Ability to create a positive team working environment that supports the retention and development of great customer service agents
- Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these
- Strong understanding of contact centre metrics and proven track record of achieving these
- Ability to manage your own workload while balancing the needs of customers and your team
- Excellent analytical and critical thinking skills, with the ability to think creatively and change approaches to deliver better outcomes
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally.
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Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're committed to fostering a culture of excellence and integrity. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity. Your expertise will be essential in developing and implementing effective fraud...
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Fraud Investigations Team Manager
1 month ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.Key Responsibilities:Lead and motivate a team of 12-15 Fraud Specialists to...
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Fraud Investigations Team Manager
1 month ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.Key Responsibilities:Lead and motivate a team of 12-15 Fraud Specialists to...
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Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.Key Responsibilities:Lead and motivate a team of 12-15 Fraud Specialists to...
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Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.Key Responsibilities:Lead and motivate a team of 12-15 Fraud Specialists to...
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Birmingham, Birmingham, United Kingdom Goldman Sachs Bank AG Full timeJob Title: Fraud Investigations Team ManagerAt Goldman Sachs Bank AG, we are seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists.Job SummaryWe are looking for a seasoned professional to manage a team of 12-15 Fraud Specialists, providing guidance and support to ensure team performance expectations are met....
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Birmingham, Birmingham, United Kingdom Goldman Sachs Bank AG Full timeJob Title: Fraud Investigations Team ManagerAt Goldman Sachs Bank AG, we are seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists.Job Summary:We are looking for a seasoned professional to manage a team of 12-15 Fraud Specialists, providing guidance and support to ensure team performance expectations are met....
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