Senior Telecoms Support Specialist

3 days ago

Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time
About 4Com Plc

We are a leading provider of innovative telephony solutions, specializing in the development, deployment, and support of our proprietary HiHi phone system for small to medium-sized businesses in the UK.

Job Summary

We are seeking an experienced and highly skilled Senior Telecoms Support Specialist to join our Customer Support Team. As a Senior Telecoms Support Specialist, you will be responsible for providing advanced technical support for HiHi VOIP telephone systems, resolving complex customer issues related to telephony, networking, and internal systems.

Key Responsibilities
  • Providing expert technical support for HiHi VOIP telephone systems
  • Resolving complex customer issues related to telephony, networking, and internal systems
  • Administering and configuring telephony systems and hardware
  • Performing diagnostics and monitoring of broadband connectivity issues
  • Documenting customer interactions, system changes, and troubleshooting steps in Dynamics 365 CRM
  • Assisting in writing or validating any new technical documentation, processes, and products
  • Explaining technical concepts to non-technical customers in an understandable manner
Requirements
  • In-depth knowledge of VOIP technology and terminology, including knowledge of various codecs (G.711, G.729, H.264)
  • Understanding of SIP and RTP/RTCP protocols, including SIP trunking
  • Experience deploying, configuring, and supporting telephony hardware (IP phones, ATA, headsets, DECT, access control systems)
  • In-depth knowledge of TCP/IP, DHCP, DNS, and other fundamental networking principles
  • Expertise in subnetting, routing, and switching
  • Understanding of broadband connectivity options (FTTC, FTTP, Ethernet, satellite) and is skilled in broadband diagnostics and monitoring (SNR, latency, packet loss)
  • Excellent verbal and written communication skills
  • Ability to explain technical concepts in simple terms
  • A full clean UK Driving Licence
What We Offer
  • Competitive salary of up to £45,000 per annum DOE
  • An exciting role for personal and professional development
  • 24 days holiday + bank holidays (increasing by 1 day each year)
  • Refer a friend scheme
  • Vodafone Advantage Discount
  • Monthly Company Targeted Draw and Incentivised Lunches
  • Discounted Gym Membership
  • Employee Assistance Programme
  • Private Health Insurance after 1 year of service
  • Company pension

  • Senior Cloud Infrastructure Specialist

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Leo Recruitment Limited - IT & Telecoms Recruitment Solutions Full time

    Job DescriptionAre you a seasoned IT professional seeking a challenging role that leverages your expertise in cloud infrastructure and digital transformation? Do you have a strong background in Microsoft Azure and a passion for staying up-to-date with the latest technologies?We are seeking a highly skilled Senior Infrastructure Engineer to join our team at...

  • Telecoms Engineer

    6 days ago

    Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

    Job Description**About 4Com Plc**4Com Plc is a leading provider of innovative telecommunications solutions, specializing in the development, deployment, and support of proprietary VOIP telephone systems for small to medium-sized businesses in the UK.**Job Summary**We are seeking an experienced and highly skilled Senior Telecoms Support Specialist to join our...

  • Telecoms Engineer

    1 week ago

    Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

    Job Description**About 4Com Plc**4Com Plc is a leading provider of innovative telecommunications solutions, specializing in the development, deployment, and support of proprietary VOIP telephone systems for small to medium-sized businesses in the UK.**Job Summary**We are seeking an experienced and highly skilled Senior Telecoms Support Specialist to join our...

  • Cloud Migration Expert

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Leo Recruitment Limited - IT & Telecoms Recruitment Solutions Full time

    Job DescriptionAre you a seasoned IT professional seeking a challenging role that leverages your expertise in cloud infrastructure and digital transformation? Do you have a strong background in Microsoft Azure and a passion for staying up-to-date with the latest technologies?We are seeking a highly skilled Senior Infrastructure Engineer to join our team at...

  • Senior Network Architect

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Leo Recruitment Limited - IT & Telecoms Recruitment Solutions Full time £65,000

    Senior Infrastructure EngineerWe are seeking a highly skilled Senior Infrastructure Engineer to join our team at Leo Recruitment Limited - IT & Telecoms Recruitment Solutions. As a key member of our team, you will lead complex cloud migrations and digital transformation projects for clients across various sectors.About the RoleLead the delivery of intricate...

  • Recovery Support Specialist

    6 days ago

    Bournemouth, Bournemouth, United Kingdom R.I.S.E. Support Services Full time

    About the Role:R.I.S.E. Support Services is seeking a skilled Recovery Support Specialist to join our team. As a Recovery Support Specialist, you will play a vital role in providing person-centred support to individuals with mental health needs, enabling them to live independently in the community.Main Responsibilities:Developing Relationships: Establish...

  • Recovery Support Specialist

    7 days ago

    Bournemouth, Bournemouth, United Kingdom R.I.S.E. Support Services Full time

    About the Role:R.I.S.E. Support Services is seeking a skilled Recovery Support Specialist to join our team. As a Recovery Support Specialist, you will play a vital role in providing person-centred support to individuals with mental health needs, enabling them to live independently in the community.Main Responsibilities:Developing Relationships: Establish...

  • Infrastructure Transformation Lead

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Leo Recruitment Limited - IT & Telecoms Recruitment Solutions Full time

    Job DescriptionAre you a seasoned IT professional seeking a challenging role that leverages your expertise in cloud infrastructure and digital transformation? Do you have a strong background in Microsoft Azure and a passion for staying up-to-date with the latest technologies?We are seeking a highly skilled Senior Infrastructure Engineer to join our team at...

  • HR Project Support Specialist

    7 days ago

    Bournemouth, Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Job DescriptionJob Title: HR Project Support SpecialistJob Type: Interim AssignmentLocation: Bournemouth, Dorset (with hybrid working options)Job Type: Full-timeSalary: £22.41 per hour PAYE / £24.80 Umbrella CompanyAbout the Role:This is an exciting opportunity to join Hays Specialist Recruitment Limited as an HR Project Support Specialist. As a key member...

  • HR Project Support Specialist

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Job DescriptionJob Title: HR Project Support SpecialistJob Type: Interim AssignmentLocation: Bournemouth, Dorset (with hybrid working options)Job Reference: Not ApplicableAbout the RoleThis is an exciting opportunity to join Hays Specialist Recruitment Limited as an HR Project Support Specialist. As a key member of our team, you will play a crucial role in...

  • HR Project Support Specialist

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Job DescriptionJob Title: HR Project Support SpecialistJob Type: Interim AssignmentLocation: Bournemouth, Dorset (with hybrid working options)Job Reference: Not ApplicableAbout the RoleThis is an exciting opportunity to join Hays Specialist Recruitment Limited as an HR Project Support Specialist. As a key member of our team, you will play a crucial role in...

  • Child Care Solicitor Specialist

    1 week ago

    Bournemouth, Bournemouth, United Kingdom AMADA Senior Care Mesa Full time

    Job Title: Child Care SolicitorJob Summary:We are seeking a highly skilled and experienced Child Care Solicitor to join our team at AMADA Senior Care Mesa. As a key member of our legal team, you will play a critical role in supporting and assisting our clients in relation to children's social care, child protection, and education.Key Responsibilities:Provide...

  • Child Care Solicitor Specialist

    6 days ago

    Bournemouth, Bournemouth, United Kingdom AMADA Senior Care Mesa Full time

    Job Title: Child Care SolicitorJob Summary:We are seeking a highly skilled and experienced Child Care Solicitor to join our team at AMADA Senior Care Mesa. As a key member of our legal team, you will play a critical role in supporting and assisting our clients in relation to children's social care, child protection, and education.Key Responsibilities:Provide...

  • HR Project Support Specialist

    12 hours ago

    Bournemouth, Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Job DescriptionJob Title: HR Project Support SpecialistJob Type: Interim AssignmentLocation: Bournemouth, Dorset (with hybrid working options)Job Reference: Not ApplicableAbout the RoleThis is an exciting opportunity to join Hays Specialist Recruitment Limited as an HR Project Support Specialist. As a key member of our team, you will play a crucial role in...

  • HR Project Support Specialist

    9 hours ago

    Bournemouth, Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Job DescriptionJob Title: HR Project Support SpecialistJob Type: Interim AssignmentLocation: Bournemouth, Dorset (with hybrid working options)Job Reference: Not ApplicableAbout the RoleThis is an exciting opportunity to join Hays Specialist Recruitment Limited as an HR Project Support Specialist. As a key member of our team, you will play a crucial role in...

  • Senior Cloud Infrastructure Specialist

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Leo Recruitment Limited - IT & Telecoms Recruitment Solutions Full time £65,000

    About the RoleWe are seeking a highly skilled Senior Infrastructure Engineer to join our esteemed client, a Microsoft Gold Partner located in the South of England. As a Senior Infrastructure Engineer, you will lead complex cloud migrations and digital transformation projects for both SMEs and Enterprise-level clients.Key ResponsibilitiesLead the delivery of...

  • Senior Cloud Infrastructure Specialist

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Leo Recruitment Limited - IT & Telecoms Recruitment Solutions Full time £65,000

    About the RoleWe are seeking a highly skilled Senior Infrastructure Engineer to join our esteemed client, a Microsoft Gold Partner located in the South of England. As a Senior Infrastructure Engineer, you will lead complex cloud migrations and digital transformation projects for both SMEs and Enterprise-level clients.Key ResponsibilitiesLead the delivery of...

  • Telecommunications Field Specialist

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    M Group Services Limited T/A Magdalene Limited is in search of a skilled Field Engineer to deliver expert services for the SSEN strategic network and facilitate enhancements in customer telecom capabilities. This pivotal position requires collaboration with the Project Engineer, the account team, and the client.Key Responsibilities:Engage in the Field...

  • Advanced Telecommunications Support Professional

    1 week ago

    Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

    Job Description**About 4Com Plc**4Com Plc is a leading provider of innovative telecommunications solutions, specializing in the development, deployment, and support of proprietary VOIP telephone systems for small to medium-sized businesses in the UK.**Job Summary**We are seeking an experienced and highly skilled Senior Telecoms Support Specialist to join our...

  • Advanced Telecommunications Support Professional

    6 days ago

    Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

    Job Description**About 4Com Plc**4Com Plc is a leading provider of innovative telecommunications solutions, specializing in the development, deployment, and support of proprietary VOIP telephone systems for small to medium-sized businesses in the UK.**Job Summary**We are seeking an experienced and highly skilled Senior Telecoms Support Specialist to join our...