Gatehouse Administrator

2 months ago


Lutterworth, Leicestershire, United Kingdom Wayfair Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Gatehouse Administrator at our UK Distribution Centre. As a key member of our operations team, you will be responsible for managing site access and ensuring the smooth movement of vehicles.

Key Responsibilities

  • Monitor and control the entry and exit of vehicles, to and from the facility.
  • Maintain accurate records of incoming and outgoing vehicles, including details such as vehicle registration, driver details, time of entry/exit, and cargo information.
  • Provide assistance and information to drivers, in a professional and courteous manner.
  • Direct and manage the flow of traffic within the facility to prevent congestion and ensure the smooth movement of vehicles.
  • Liaise with warehouse and logistics staff to coordinate vehicle movements, ensuring efficient loading and unloading processes.

Requirements

  • Proven success operating within an administrative, transport, and/or operational support role. Ideally gained within a similar environment such as transport, distribution, logistics, supply chain.
  • Strong customer service approach, someone who quickly builds rapport and consistently delivers a positive customer experience.
  • Effective communication skills (both verbally and written) for liaising with 3rd party suppliers, internal members, and visitors.
  • Excellent organizational skills and ability to prioritize tasks effectively, especially during busy periods.
  • Good IT skills with comfort in Google Suite or similar office software.
  • Ability to handle ad-hoc issues that may arise outside of core business.

About Us

Wayfair is a global e-commerce leader in home furniture and accessories. We are committed to providing an inclusive and supportive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from all qualified candidates.



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