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Housing Register Coordinator

2 months ago

Uxbridge, United Kingdom Ackerman Pierce Full time
About the Role:

We are seeking a dedicated and proactive Housing Register Officer to support Ackerman Pierce in managing and maintaining our housing register. In this crucial role, you will be responsible for assessing applications, ensuring compliance with local and national policies, and providing excellent customer service to individuals and families seeking suitable housing.

Key Responsibilities:
  • Housing Register Management: Review, assess, and update housing register applications in accordance with relevant policies and procedures.
  • Eligibility Assessment: Assess applicants' eligibility based on housing needs, ensuring compliance with local authority policies and statutory requirements.
  • Customer Support: Provide advice and assistance to applicants regarding their housing options, the application process, and housing allocations.
  • Allocations and Offers: Support the allocation of housing, ensuring that offers are made fairly and in accordance with priority banding and housing legislation.
  • Record Maintenance: Keep accurate records of applications and decisions, maintaining the integrity of the housing register database.
  • Liaising with Other Departments: Collaborate with other departments to ensure seamless communication and effective housing allocation processes.
What You'll Need:
  • Excellent Communication Skills: Ability to communicate effectively with applicants, colleagues, and other stakeholders.
  • Strong Organizational Skills: Ability to manage multiple applications, prioritize tasks, and meet deadlines.
  • Knowledge of Housing Legislation: Understanding of local and national housing policies and legislation.
  • Customer-Focused Approach: Commitment to providing excellent customer service and support to applicants.