Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. You will be responsible for handling customer inquiries, resolving issues, and providing information on tax-related matters.
Key Responsibilities- Provide exceptional customer service to our clients, responding to their queries and concerns in a timely and professional manner.
- Handle customer inquiries, resolving issues and providing information on tax-related matters.
- Work collaboratively with other teams to resolve complex customer issues.
- Develop and maintain a thorough understanding of HMRC's policies and procedures.
- Stay up-to-date with changes in tax laws and regulations.
We offer a range of benefits and opportunities for career development, including:
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A supportive and inclusive work environment.
- Flexible working arrangements, including remote working options.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Basic math skills and ability to perform calculations.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].
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