Duty Manager

5 days ago


Welwyn Garden City, Hertfordshire, United Kingdom GLL Full time

Job Summary

We are seeking a highly skilled and experienced Duty Manager to join our team at Splashlands in Welwyn Garden City. As a key member of our operational team, you will be responsible for running key aspects of the centre's services, including the park, Splash Pad, and Rowing Boats.

Key Responsibilities

  • Manage and coordinate the day-to-day operations of the centre, ensuring a high level of customer service and satisfaction.
  • Lead and motivate a team of staff to deliver excellent customer service and achieve operational targets.
  • Ensure the general safety and cleanliness of areas and equipment, maintaining a high standard of presentation and hygiene.
  • Develop and implement strategies to improve customer engagement and retention, working closely with the marketing team to promote the centre's services.
  • Monitor and report on operational performance, identifying areas for improvement and implementing changes as necessary.

About Us

GLL is the UK's largest leisure and cultural services provider, partnering with local authorities to run leisure centres, swimming pools, libraries, children's centres, spas, events spaces, and world-class sporting venues. As a not-for-profit organisation, we invest back into our facilities, projects, and people, and are an Investors in People Silver Award employer.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • The chance to work with a leading leisure and cultural services provider.


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