Customer Service Representative

8 hours ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time
Unlock Your Potential as a Client Engagement Specialist

Are you a seasoned Customer Service professional looking to take your career to the next level? The Portfolio Group is seeking a talented individual to join our vibrant company, where you'll have the opportunity to build a rewarding career and invest in your development.

We're part of a global group with a multimillion-pound turnover, and we're currently supporting one of the UK's leading information resource businesses for HR, Tax & Accounting Professionals. As a Client Engagement Specialist, you'll play a crucial role in promoting and managing the online reputation of our clients.

Key Responsibilities:
  • Ownership and primary contact for customer feedback, including responding to reviews and feedback.
  • Providing a high-quality customer-focused approach and collaborating with others to enhance our reputation.
  • Escalating negative reviews and feedback through the correct channels.
  • Completing mystery shops across our services to review service delivery.
  • Providing monthly reporting of online activity, service delivery, and reputation, including analysis and proactive actions taken.

We're looking for someone with experience in dealing with customer feedback, who can provide a high-quality customer-focused approach and collaborate with others to enhance our reputation. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we'd love to hear from you.



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