Customer Service Representative

2 days ago


Hinckley, Leicestershire, United Kingdom Bloor Homes Full time
Job Description

Job Title: Customer Care Technician

Company: Bloor Homes

Job Summary:

We are seeking a highly skilled and experienced Customer Care Technician to join our team at Bloor Homes. As a Customer Care Technician, you will be responsible for providing a maintenance and repair service to our customers, ensuring that all work is completed to the required standard.

Key Responsibilities:

  • Provide a maintenance and repair service to customers, as arranged by the Customer Care team.
  • Ensure the quality of work provided by sub-contractors is of the required standard.
  • Represent the company in a professional manner when dealing with customers.
  • Prioritize customer satisfaction and ensure all work is completed to a high standard.
  • Manage all related paperwork and documentation.
  • Communicate progress and updates to customers regarding current works.
  • Take responsibility for company tools and company van, ensuring they are kept in good condition.
  • Attend meetings as necessary to discuss job progress and customer satisfaction.
  • Comply with and uphold company policies and procedures.
  • Undertake additional tasks as required.
  • Maintain all health and safety aspects associated with Covid-19.

Essential Skills and Attributes:

  • Full UK Driving Licence.
  • Previous experience in the construction industry.
  • Bright and positive attitude.
  • Ability to multi-task and work well under pressure.
  • Knowledge of modern materials and techniques.

Company Benefits:

  • Company Car - Site Van.
  • Company Phone.
  • Scottish Widows Pension Scheme.
  • 33 days holiday entitlement (including bank holidays).
  • Group Staff Discount at Triumph Motorcycles ltd.
  • Competitive discount on our homes (dependent upon the property and location).


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