Customer Service Representative
2 days ago
Job Title: Customer Care Technician
Company: Bloor Homes
Job Summary:
We are seeking a highly skilled and experienced Customer Care Technician to join our team at Bloor Homes. As a Customer Care Technician, you will be responsible for providing a maintenance and repair service to our customers, ensuring that all work is completed to the required standard.
Key Responsibilities:
- Provide a maintenance and repair service to customers, as arranged by the Customer Care team.
- Ensure the quality of work provided by sub-contractors is of the required standard.
- Represent the company in a professional manner when dealing with customers.
- Prioritize customer satisfaction and ensure all work is completed to a high standard.
- Manage all related paperwork and documentation.
- Communicate progress and updates to customers regarding current works.
- Take responsibility for company tools and company van, ensuring they are kept in good condition.
- Attend meetings as necessary to discuss job progress and customer satisfaction.
- Comply with and uphold company policies and procedures.
- Undertake additional tasks as required.
- Maintain all health and safety aspects associated with Covid-19.
Essential Skills and Attributes:
- Full UK Driving Licence.
- Previous experience in the construction industry.
- Bright and positive attitude.
- Ability to multi-task and work well under pressure.
- Knowledge of modern materials and techniques.
Company Benefits:
- Company Car - Site Van.
- Company Phone.
- Scottish Widows Pension Scheme.
- 33 days holiday entitlement (including bank holidays).
- Group Staff Discount at Triumph Motorcycles ltd.
- Competitive discount on our homes (dependent upon the property and location).
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