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CRM Senior Account Manager

2 months ago

London, Greater London, United Kingdom Sphere Digital Recruitment Full time

Job Title: Senior Account Manager - CRM Expert

Job Summary:

Sphere Digital Recruitment is seeking a highly skilled Senior Account Manager to join our team. As a CRM Senior Account Manager, you will be responsible for managing campaign processes, including timeline creation, brief development, media collaboration, creative reviews, approvals, and production management.

Key Responsibilities:

  • Client Management: Gain a deep understanding of the client's business and communication strategies to challenge briefs and improve our work quality.
  • Project Planning: Collaborate with clients and colleagues on resource planning, ensuring project capacity and assisting with task prioritization.
  • Campaign Management: Manage campaign processes, including timeline creation, brief development, media collaboration, creative reviews, approvals, and production management.
  • Production Budgeting: Handle production budgets, final asset delivery, third-party coordination, and publish assets to the client's system for future use.
  • Digital Channels: Focus primarily on digital channels with expertise in Email CRM, social media (paid and organic), and digital display.

Requirements:

  • Email CRM Expertise: Proven track record in developing and executing email CRM strategies, including segmentation, personalization, and automation, with proficiency in tools like Stensul and PEGA.
  • Data-Driven & Agile: Strong understanding of data segmentation, trigger-led campaigns, Agile methodologies, and experience in financial services.
  • Communication & Leadership: Confident in client handling, influencing senior stakeholders, and having difficult conversations; strong verbal and written skills.
  • Problem-Solving & Ownership: Proactive, self-motivated, and eager for ownership with a desire to drive results and champion creative solutions.
  • Team-Oriented & Detail-Focused: Passionate about guiding teams, building relationships, and ensuring high-quality, precise content in line with business outcomes.

Working with Sphere Digital Recruitment:

Sphere Digital Recruitment is an Employment Business and an Agency of Sphere Group. We are committed to providing a high-quality service to our clients and candidates.