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Salesforce Technical Support Specialist
2 months ago
Fynity is seeking a skilled Salesforce Support Consultant to join our team. As a key member of our managed services team, you will be responsible for providing technical support to our clients who have implemented Salesforce.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop sessions
- Troubleshoot and resolve technical issues with Salesforce configurations and customizations
- Collaborate with clients to understand their business requirements and provide solutions to meet their needs
- Develop and maintain knowledge of Salesforce features and best practices
- Work closely with our development team to resolve complex technical issues
Requirements:
- Strong technical skills in Salesforce configuration and customization
- Experience with Salesforce development tools, including Apex, Lightning Web Components, and SOQL
- Basic understanding of JavaScript
- Understanding of Salesforce data model, security, and best practices
- Experience with ticketing and PM solutions, such as Jira, Trello, or Freshdesk
- Excellent problem-solving skills and ability to work independently
- Strong communication and interpersonal skills
What We Offer:
- Competitive salary of up to £60,000 per annum
- Bonus scheme (paid quarterly)
- Pension contributions
- Private medical insurance
- Mobile phone allowance
- Opportunities for career growth and professional development
Fynity is a fast-growing Salesforce partner consultancy with a strong reputation for delivering high-quality solutions to our clients. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. If you are a skilled Salesforce professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
