Workshop Operations Manager
4 weeks ago
Location: Aberdeen, UK
Salary: Basic Salary Circa £40,000 (depending on experience) + Bonus
Job Type: Full-time, Permanent
Hours: 45 hours a week, Monday to Friday, with Saturday shifts on a rotational basis
About the Role:
We are seeking an experienced Workshop Controller to join our client's dealership in Aberdeen. As a key member of the aftersales team, you will be responsible for driving customer satisfaction, motivating staff, and ensuring a high level of productivity and quality in the workshop.
Key Responsibilities:
- Negotiate and agree targets and Key Performance Indicators to deliver required results from the workshop.
- Allocate work to technicians to ensure smooth workshop operations and profitable customer-focused results.
- Liaise with the Service department and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers to deliver an exceptional customer experience.
- Manage, coach, and support the technical team.
- Ensure robust quality checks, stock maintenance, and management, audit, and compliance with company policies and protocols.
Requirements:
- IT literate and familiar with web-based process and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3).
- Fully driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of Right to work in the UK.
Benefits:
- Performance-related bonus.
- 33 days annual leave (including bank holidays) + annual leave.
- Purchase and sales scheme.
- Pension scheme and life assurance.
- Discount on Service Bodyshop and Parts.
- 1 day per year to volunteer for a charity of your choice.
- Access to Perks at Work discount website.
About the Ideal Candidate:
We are looking for a highly motivated individual with a strong work ethic, excellent interpersonal skills, and a keen interest in people. The ideal candidate will possess a proven track record of consistently achieving sales targets in a car sales or financial services related environment. They will be a team player with a strong desire to succeed and take pride in their ability to maximise sales and profit opportunities while delivering exceptional levels of professionalism and customer satisfaction.
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