Workshop Operations Manager
4 weeks ago
Pybus Recruitment Ltd is seeking a skilled Workshop Controller to join their team in Aberdeen. As a key member of the aftersales department, you will be responsible for driving customer satisfaction and motivating staff to achieve high levels of productivity and quality.
Key Responsibilities:
- Negotiate and agree targets and Key Performance Indicators to deliver results from the workshop.
- Allocate work to technicians to ensure smooth workshop operations and profitable customer-focused results.
- Liaise with the Service department and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers to deliver an exceptional customer experience.
- Manage and support the technical team.
- Ensure robust quality checks, stock maintenance, and management, audit, and compliance with company policies and protocols.
Requirements:
- IT literate and familiar with web-based process and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3).
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of Right to work in the UK.
Benefits:
- Performance Related Bonus.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- Discount on Service Bodyshop and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Access to Perks at Work discount website.
As a Workshop Controller, you will be responsible for driving customer satisfaction and motivating staff to achieve high levels of productivity and quality. You will negotiate and agree targets and Key Performance Indicators to deliver results from the workshop, allocate work to technicians, and liaise with the Service department. You will also ensure all incoming work is planned and managed effectively and communicate effectively with colleagues and customers to deliver an exceptional customer experience. The ideal candidate will possess a proven track record of consistently achieving sales targets, be tenacious and enthusiastic, and take personal responsibility for team achievement. They will be a highly motivated individual with a strong work ethic, a team player with a keen interest in people, and a strong desire to succeed. They will take pride in their ability to maximise sales and profit opportunities while delivering exceptional levels of professionalism and customer satisfaction.
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