Branch Operations Manager

3 weeks ago

Preston, United Kingdom PIB Insurance Brokers Full time

Position Overview:

The Branch Operations Manager is responsible for directing the overall operations, administration, and profitability of the branch, ensuring alignment with the strategic objectives of the organization.

Key Responsibilities:

  • To effectively organize, develop, and inspire all branch personnel to meet both branch and individual goals.
  • To strategically enhance the branch's growth in accordance with the established Business Plan.
  • To cultivate and manage a portfolio of profitable general insurance offerings through selected Insurer panels to fulfill the Branch Business Plan.
  • To guarantee timely, compliant, and efficient administration and processing for Clients and Insurers on core PIB systems.
  • To provide expert technical assistance to Clients and Team Members.
  • To lead, motivate, and develop staff to achieve Branch and Group objectives, ensuring effective communication and performance evaluations are conducted. Collaborate with Head Office to manage employment, disciplinary, and Health & Safety matters effectively.
  • To oversee the branch's compliance, including handling complaints, ensuring adequate supervision, and managing third-party relationships.
  • To foster Client and Insurer relationships to maximize business opportunities and meet Key Performance Indicators, including income targets.
  • To place Commercial Lines business within designated authority limits and approved markets, referring exceptional cases to a senior colleague or Head Office.
  • To perform general broking tasks, including managing:
  1. Client inquiries and correspondence.
  2. New Business, Renewals, and Adjustments, ensuring the adequacy of coverage and suitability of terms offered, with clear communication of terms, conditions, warranties, and pricing.
  3. Insurer surveys, ensuring that risk improvements are implemented and adhered to, including communication with Clients if cover and/or terms change as a result of the survey.
  4. The efficient management of your schedule.
  • To comply with established policies and procedures as outlined in the Compliance Handbook.
  • To utilize all core PIB systems, ensuring they are regularly updated for effective Management Information and Reporting.
  • To coordinate with Finance, including Credit Control, to resolve all queries promptly and efficiently.
  • To participate in Company and/or Branch meetings and events as required, including necessary training, and to meet minimum CPD requirements through in-house training or by identifying development areas during Performance & Development Review meetings.
  • To undertake any other reasonable duties as assigned by management on an ad-hoc basis.

Conduct Standards:

  1. Act with integrity.
  2. Exercise due skill, care, and diligence.
  3. Be open and cooperative with regulatory bodies.
  4. Consider the interests of customers and treat them fairly.
  5. Uphold proper standards of market conduct.

Adherence to the FCA Conduct Rules is mandatory and will be assessed through annual performance reviews.

Additional Information:

In addition to a competitive salary, we offer a range of benefits:

  • Generous holiday allowance with the option to purchase additional days annually.
  • Death in Service benefit equivalent to four times the salary.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • A flexible benefits package allowing customization of your overall benefits.
  • Access to discounts on technology, entertainment, dining, travel, and more through our benefits portal.
  • Referral schemes.
  • Discounted rates on PIB products.
  • A comprehensive employee benefits and welfare package, including financial management support, health screenings, and wellness programs.
  • Opportunities for community engagement through volunteering days.
  • A wide array of discounts on attractions, activities, and services.
  • A robust learning and development framework, including professional study options and apprenticeships available to all employees.
  • Support for fundraising initiatives through PIB Community Trust.
  • Commitment to reducing environmental impact through various sustainability measures.

We take pride in our achievements and have received numerous industry accolades. If you are looking for a company that prioritizes its people, we encourage you to explore opportunities with PIB. We support flexible working arrangements and will discuss how to accommodate your needs alongside those of the business.

PIB is an equal opportunities employer, dedicated to fostering a diverse and inclusive workforce. We do not discriminate based on race, color, gender, religion, disability, age, sexual orientation, or any other legally protected characteristic.

  • Branch Operations Manager

    1 week ago

    Preston, Lancashire, United Kingdom SIG Plc Full time

    About the Role:SIG Plc is seeking an experienced and skilled Branch Operations Manager to join our team. As an Assistant Branch Manager, you will play a key role in ensuring the smooth operation of our branch, working closely with the Branch Manager to drive sales growth and profitability.Key Responsibilities:Manage existing accounts and develop new business...

  • Branch Operations Manager

    1 week ago

    Preston, Lancashire, United Kingdom SIG Plc Full time

    About the RoleAs a key member of the SIG Plc team, you will play a vital role in ensuring the success of our branch operations. Reporting directly to the Branch Manager, you will be responsible for managing existing accounts, driving sales growth, and maintaining a high level of customer satisfaction.Key ResponsibilitiesManage and develop existing accounts...

  • Assistant Branch Manager

    2 weeks ago

    Preston, Lancashire, United Kingdom Eurocell Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Branch Manager to join our team at Eurocell. As a key member of our branch network, you will play a vital role in driving sales growth, improving operational efficiency, and delivering exceptional customer service.Key ResponsibilitiesLead by Example: Demonstrate a hands-on approach to...

  • Sales and Operations Branch Manager Assistant

    6 days ago

    Preston, Lancashire, United Kingdom SIG plc Full time

    Job Summary:SIG plc is seeking an experienced and skilled Assistant Branch Manager to join our team. As a key member of our branch management team, you will be responsible for managing existing accounts, driving sales growth, and ensuring the smooth operation of our branch.Key Responsibilities:Manage existing accounts and develop new business opportunities...

  • Assistant Branch Manager

    6 days ago

    Preston, Lancashire, United Kingdom SIG plc Full time

    Job Summary:SIG plc is seeking an experienced and skilled Assistant Branch Manager to join our team. As a key member of our branch management team, you will play a vital role in driving sales growth, improving operational efficiency, and ensuring exceptional customer service.Key Responsibilities:Manage existing accounts and develop new business opportunities...

  • Assistant Branch Manager

    2 weeks ago

    Preston, United Kingdom SIG plc Full time

    As the UK’s largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years – with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing...

  • Assistant Branch Manager

    2 months ago

    Preston, United Kingdom SIG Plc Full time

    As the UK’s largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge...

  • Branch Manager

    1 month ago

    Preston, United Kingdom Voyage Care Full time

    Registered Branch Manager - Preston/Hull £30,000 to £35,000 Plus Car Allowance Join Voyage Care and Feel Valued, we reward your dedication with: Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned. Funded Blue Light Card hundreds of discounts at high street retailers etc. 24/7/365 doctor line for our...

  • Lead Retail Branch Manager

    5 days ago

    Preston, Lancashire, United Kingdom 1-Tom-Plumber Tulsa Full time

    Job DescriptionJob Title: Lead Retail Branch ManagerJob Summary:We are seeking a highly motivated and experienced Lead Retail Branch Manager to lead our retail branch and inspire our team to deliver exceptional customer service. As a key member of our team, you will be responsible for leading the day-to-day operations of the branch, developing new business...

  • Branch Manager Assistant

    6 days ago

    Preston, Lancashire, United Kingdom SIG plc Full time

    Job Summary:SIG plc is seeking an experienced and skilled Assistant Branch Manager to join our team. As a key member of our branch management team, you will play a vital role in driving sales growth, improving operational efficiency, and ensuring exceptional customer service.Key Responsibilities:Manage existing accounts and develop new business opportunities...

  • Apprentice Branch Manager

    6 days ago

    Preston, Lancashire, United Kingdom 1-Tom-Plumber Tulsa Full time

    Job Summary:As an Apprentice Branch Manager at 1-Tom-Plumber Tulsa, you will be responsible for leading a retail branch, inspiring your team, and delivering exceptional service to customers. This role requires a strong leader who can motivate and develop their team members to achieve maximum productivity and customer satisfaction.Key Responsibilities:Lead...

  • Branch Director

    1 month ago

    Preston, United Kingdom PIB Insurance Brokers Full time

    The Role: The role of Branch Director involves overseeing the operations, management, and profitability of your branch in line with business goals.Responsibilities: To organise, develop and motivate all Branch staff in order to achieve the Branch and their own objectives.To profitably develop the branch in accordance with the Business Plan.To develop and...

  • Branch Director

    3 weeks ago

    Preston, United Kingdom PIB Insurance Brokers Full time

    The Role: The role of Branch Director involves overseeing the operations, management, and profitability of your branch in line with business goals.Responsibilities: To organise, develop and motivate all Branch staff in order to achieve the Branch and their own objectives.To profitably develop the branch in accordance with the Business Plan.To develop and...

  • Branch Director

    1 month ago

    Preston, United Kingdom PIB Insurance Brokers Full time

    The Role: The role of Branch Director involves overseeing the operations, management, and profitability of your branch in line with business goals.Responsibilities: To organise, develop and motivate all Branch staff in order to achieve the Branch and their own objectives.To profitably develop the branch in accordance with the Business Plan.To develop and...

  • Branch Director

    3 weeks ago

    Preston, United Kingdom PIB Insurance Brokers Full time

    The Role: The role of Branch Director involves overseeing the operations, management, and profitability of your branch in line with business goals. Responsibilities: To organise, develop and motivate all Branch staff in order to achieve the Branch and their own objectives. To profitably develop the branch in accordance with the Business Plan. To develop...

  • Branch Director

    3 weeks ago

    Preston, United Kingdom PIB Insurance Brokers Full time

    The Role: The role of Branch Director involves overseeing the operations, management, and profitability of your branch in line with business goals.Responsibilities: To organise, develop and motivate all Branch staff in order to achieve the Branch and their own objectives.To profitably develop the branch in accordance with the Business Plan.To develop and...

  • Apprentice Branch Assistant

    3 months ago

    Preston, United Kingdom Rexel Full time

    **Apprentice Branch Assistant**: **Apprentice** Branch Assistant - Rexel Preston Branch** As a Rexel apprentice, you will be trained on all areas of branch life, which will give you a fantastic grounding for your future career. The Apprenticeship** **offered is** ‘Trade Supplier’ **which is tailor made for our industry. So, if you are looking to be a...

  • Branch Manager

    4 days ago

    Preston On The Hill, United Kingdom Stannah Full time

    Are you ready to lead and drive excellence in service management? Stannah, a trusted name in lift solutions, is seeking a Branch Manager to oversee our operations and uphold our commitment to safety and service excellence in our well-established Warrington Branch.The maintenance and repair division of Stannah, specialises in providing 24-hour maintenance,...

  • Retail Branch Manager

    6 days ago

    Preston, Lancashire, United Kingdom 1-Tom-Plumber Tulsa Full time

    Job Summary:As an Apprentice Branch Manager at 1-Tom-Plumber Tulsa, you will have the opportunity to lead a retail branch and inspire your team to deliver exceptional service to customers. Your goal will be to make their holiday dreams a reality, while also driving business growth and success.Key Responsibilities:Lead and Inspire: Be a true role model for...

  • Denmans - Branch Assistant

    3 months ago

    Preston, United Kingdom Rexel Full time

    **Denmans - Branch Assistant**: Denmans, part of Rexel UK Limited, are looking to appoint a Branch Assistant in our busy Preston branch. This is an exciting opportunity to join a business where you will be given a real opportunity to progress. **The Role** - _As a Branch Assistant for Denmans, your main responsibilities will be to:_ - Deliver excellent...