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Healthcare Reception Coordinator

3 months ago

Great Malvern, Worcestershire, United Kingdom Whiteacres Medical Practice Full time

Position Overview

The role of a Healthcare Reception Coordinator is vital in ensuring the efficient operation of a medical practice.

We are currently seeking a full-time individual (part-time options may be available) to become a part of our welcoming team, responsible for assisting and guiding patients in accessing the necessary services or healthcare professionals in a courteous, efficient, and effective manner.

The ideal candidate will have prior experience in a healthcare or public-facing environment and possess outstanding communication skills. The ability to manage multiple tasks and collaborate within a busy team is essential.

Attributes such as resilience, empathy, and a positive attitude are crucial for success in this role.

Key Responsibilities

If you excel in communication and interpersonal relations and thrive in a dynamic environment, this position is tailored for you.

The Reception Coordinator serves as the initial point of contact for patients, whether through phone, in-person, or email interactions. It is imperative to communicate effectively with patients to represent the practice in a professional and courteous manner, directing them to the appropriate healthcare provider, be it a physician, nurse, pharmacist, or physiotherapist.

Being organized, friendly, and maintaining a positive demeanor will greatly enhance your effectiveness in this role.

About Our Practice

Whiteacres Medical Practice is dedicated to providing high-quality healthcare services. Our team comprises a diverse group of healthcare professionals, including general practitioners and nursing staff, all supported by a skilled management and administrative team.

We are committed to continuous improvement and education, serving as a training facility for healthcare professionals.

We offer a supportive work environment, competitive compensation, and a comprehensive benefits package, including a pension plan. Our practice is recognized for its commitment to quality care and patient satisfaction.

Job Duties

The Healthcare Reception Coordinator will:

  • Provide a welcoming and efficient reception service to patients and visitors.
  • Assist with patient vaccination clinics and ensure accurate data entry into the recording system.
  • Open and secure the premises, ensuring all necessary preparations are made for patient reception.
  • Handle general inquiries and manage appointment requests via phone and in-person, updating the patient management system accordingly.
  • Process repeat prescription requests.

Administrative Responsibilities

The role includes:

  • Receiving and distributing internal and external communications.
  • Logging messages for clinicians regarding patient home visits.
  • Liaising with third-party agencies to coordinate patient care as directed by healthcare providers.
  • Maintaining accurate data entry into the practice's electronic records.
  • Processing incoming correspondence and scanning clinical information into patient files.
  • Managing telephone communications to facilitate timely interactions.
  • Providing non-clinical advice and information to patients and their families.
  • Chasing hospital results and managing queries as necessary.
  • Processing new patient registrations and address changes.
  • Filing and retrieving medical records in accordance with practice procedures.

Communication Skills

The successful candidate will:

  • Recognize the importance of effective communication within the team and strive to engage with patients and colleagues appropriately.
  • Provide and receive routine information, demonstrating tact and persuasive skills to overcome communication barriers.
  • Handle sensitive or confidential inquiries with professionalism.
  • Maintain composure during busy periods or challenging situations.

Confidentiality and Compliance

In this role, you will have access to sensitive patient information, and it is essential to uphold confidentiality and adhere to data protection policies.

Health and Safety

The post-holder will contribute to maintaining a safe and secure environment by:

  • Utilizing personal security measures as per practice guidelines.
  • Identifying and managing risks associated with work activities.
  • Engaging in training to enhance knowledge and skills.
  • Following infection control procedures and maintaining a tidy workspace.

Commitment to Equality and Diversity

The post-holder will support the rights of patients, colleagues, and the community by:

  • Acting in a manner that respects individual rights and needs.
  • Maintaining a welcoming and non-judgmental environment.

Professional Development

The post-holder will participate in ongoing training and development opportunities to enhance personal and professional growth.

Quality Assurance

The post-holder will strive to maintain high standards within the practice by:

  • Identifying quality issues and contributing to team effectiveness.
  • Managing time and resources efficiently.

This job description is subject to periodic review in collaboration with the post-holder.