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Clinical Operations Director

2 months ago


Banbury, Oxfordshire, United Kingdom Principal Medical Limited Full time
About the Role

We are seeking a highly motivated and experienced Clinical Operations Director to join our team at Principal Medical Limited. As a Clinical Operations Director, you will be responsible for overseeing all aspects of our clinical operations and clinical management of patient care services within our practice.

Key Responsibilities
  • Provide strong clinical and operational leadership to staff and patient care in accordance with our clinical model.
  • Ensure the operation is running safely, smoothly, and efficiently, incorporating good governance and support of our practices.
  • Work both clinically in your professional capacity at the practice as well as in your operational management capacity.
  • Lead regular caseload profiling and contribute to community health needs assessment, agreeing health improvement priorities.
  • Lead by example and assist when the clinical workload demands.
  • Implement and maintain a skill mix and staff deployment/changes as appropriate, reviewing work allocation to meet the changing needs of patients within the financial budget.
  • Ensure the effective and efficient use of resources available, including taking responsibility for the care and safe keeping of equipment issued for personal, team, and/or patient use and report any defect or loss.
  • Ensure adherence to procurement processes and stock management within the team.
  • Provide financial oversight and approve expenditure, including payroll/salary changes for your departments and within your authorised approval level.
  • Provide direction and leadership to ensure targets and service KPIs are met where possible, ensuring areas of under-performance are actively managed and escalated as required.
  • Approval and submission of monthly accrual figures for income achieved not paid.
Requirements
  • Ability to motivate others.
  • Flexible approach.
  • Enthusiasm and positive attitude.
  • Awareness of self as a role model.
  • Specialist practice qualification or equivalent academic postgraduate study and experience.
  • Evidence of management experience.
  • Graduate Diploma/Degree in an Allied Health Profession.
  • Registered to practice with Health and Care Professions Council.
  • Evidence of relevant in-depth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study.
  • Non-medical prescriber.
  • Extended or independent non-medical prescriber.
  • Member of AHP professional body relevant to own profession.
  • Evidence of management experience.
  • Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success.
  • Demonstrated ability to manage budgets and financial performance.
  • Knowledge of assurance of quality and CQC key lines of enquiry.
  • Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures, and guidelines.
  • Knowledge of the physical, social, emotional, psychological, mental, cultural, and societal effects of ageing, disability, and chronic ill health and ability to assess an individual's needs and behaviours and plan care within this broad context.
  • Experience of developing others through CPD/PDP/Clinical Supervision.
  • Service improvements and change management.
  • Good understanding of HR, premises management, IT, and complaint management.
  • Incident investigation and associated report writing.
  • Good knowledge of delivering primary care services, including the management of QOF and enhanced services.
  • Development of quality frameworks.
  • Monitoring quality services and audit.
  • Knowledge of KPI and associated monitoring.
  • Business case development and cost pressures.
  • Serious incident investigation.
Desirable
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
Skills and Knowledge
  • Strong leadership skills, with the ability to effectively motivate and inspire teams.
  • Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks.
  • Able to support, manage, and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs.
  • Proactive/innovative approach to service and development.
  • Teaching and assessing junior staff and postgraduate students.
  • In-depth knowledge of business operations and industry best practices.
  • Excellent communication strategies and skills able to apply and adapt to diverse, complex, and challenging situations.
  • Ability to work under pressure and deliver results within tight deadlines.
  • Proficiency in using business software, databases, information systems, and tools, such as MS Office and CRM systems (EMIS).
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • Excellent organisation skills.