Account Manager

3 weeks ago

Lincolnshire, United Kingdom Clinique Full time
Clinique - Account Manager - House of Fraser - 30 Hours

Job Summary: We are seeking a highly motivated and customer-focused Account Manager to join our team at Clinique. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and building strong relationships with our clients.

About the Role: As an Account Manager, you will be passionate about beauty, skincare, and makeup, with a strong desire to understand your clients' needs and provide personalized recommendations. You will be confident in speaking with customers, building rapport, and creating a memorable shopping experience. Your approachable and friendly personality will make you a valuable asset to our team.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive and personalized experience for every client.
  • Build strong relationships with clients, understanding their skin and makeup goals to recommend custom-fit routines.
  • Drive sales by promoting Clinique products, services, and events.
  • Maintain a high level of product knowledge, staying up-to-date on new launches and trends.
  • Contribute to a positive and inclusive team environment, supporting colleagues and promoting a culture of excellence.

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Requirements:

  • Previous retail industry/customer services experience
  • Desire to understand clients' skin and makeup goals to recommend custom-fit routines
  • Passion and energy to provide inspirational, authentic, and personalized customer service
  • Approachable and friendly personality
  • Confidence in speaking with customers, building rapport, and creating a memorable shopping experience
  • Flexible availability across days/hours
  • Proof of right to live and work in the country

Equal Opportunities Employer: Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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