Service Desk Operations Manager
6 days ago
We are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a Service Desk Lead, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.
Key Responsibilities- Service Desk Operations: Monitor queues, track response times, and ensure efficient workflows.
- Team Leadership: Provide direction to your team of service desk analysts and support them with escalated tickets.
- Technical Proficiency: Technical proficiency and experience with Ticket Management Systems and Microsoft tools (Excel, Word, Outlook).
- Service Desk Experience: Familiarity with service desk operations, including task triage and prioritisation.
- Leadership Skills: The ability to provide duty of care for staff, identify growth opportunities, and offer training.
- Problem-Solving: Proven problem-solving abilities, quick issue diagnosis, and effective solution implementation.
- Competitive Salary: A starting salary of £34,633.
- Benefits: 25 days annual leave rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays.
- Flexible Working: Flexible working arrangements.
- Training and Development: Opportunities to shape your personal development journey through tailored learning and development programs aligned with your role.
At MI5, diversity and inclusion are critical to our mission. We are proud to have achieved Leader status within the DWP's Disability Confident scheme.
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and assisting with escalated tickets.Key ResponsibilitiesService Desk...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesService Desk Operations...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our customers, and ensuring that our service desk operations run smoothly and efficiently.Key...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to provide exceptional support to our customers.Key ResponsibilitiesService...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, overseeing the timely handling of customer inquiries, incidents, and requests, and providing direction to your team of service desk...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing direction to your team of service desk analysts, and supporting them with escalated tickets.Key ResponsibilitiesManage and...
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Service Desk Operations Manager
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, ensuring that our team of service desk analysts are equipped to handle complex issues and provide exceptional support to our customers.Key...
