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Tusker Order and Delivery Advisor
2 months ago
The Order and Delivery Advisor role is a key position within our organization, responsible for assisting drivers in navigating the entire order fulfilment process. This involves coordinating with various departments and our dealer network to ensure smooth processing and delivery of orders.
Key Responsibilities- Act as the primary point of contact for drivers, maintaining regular communication via phone and email to update them on order status and any changes or delays.
- Coordinate with departments and dealers to facilitate order processing and delivery, resolving any issues or obstacles that may hinder the delivery process.
- Respond promptly to driver enquiries, providing necessary information and guidance to address their concerns, and proactively identify and anticipate potential issues or challenges.
- Provide exceptional customer service through first contact resolution, taking full accountability for the service delivered and striving to exceed KPIs and SLAs.
- Be flexible to take on bespoke and ad hoc tasks allocated by Line Manager, while taking inbound phone calls.
We're a leading car leasing company committed to providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organizations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future.
We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
What you'll need- Excellent verbal and written communication skills
- Polite and professional telephone manner
- Strong organizational and time management skills
- High accuracy levels and attention to detail
- Motivated by and understands the importance of achieving targets, individually and as part of a team
We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of our customers and communities. Together, we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We're disability confident and welcome applications from under-represented groups. We offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, share schemes, and benefits that can be adapted to your lifestyle.