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Graduate Software Developer

2 months ago

Northampton, Northamptonshire, United Kingdom The Graduate Full time
About The Graduate

The Graduate is a world-leading software house that specializes in developing innovative solutions for the education sector. Our mission is to empower students to achieve their full potential by providing cutting-edge technology that makes learning accessible and enjoyable.

Job Summary

We are seeking a highly motivated and talented Graduate Technical Trainee to join our development team. As a Graduate Technical Trainee, you will have the opportunity to work on a wide range of projects, from software development to technical support, and gain valuable experience in the field of technology.

Key Responsibilities
  • Support the technical team in various tasks, including project coordination, testing, technical support, content building, and internal infrastructure support.
  • Work through the induction program and development modules to gain a comprehensive understanding of the technical development function.
  • Understand the requirements of technical projects and undertake duties as assigned by the project manager.
  • Ensure all issues/bugs are logged into Jira to maintain a complete representation of work to be undertaken.
  • Support the project manager with changes to help files and website as required.
  • Add speech exceptions to files.
Customer Technical Support
  • Ensure all queries are logged, tracked, and reviewed to satisfactory resolution.
  • Provide support via online meetings and webchat.
  • Deliver excellent levels of customer service that underpin the retention of and growth in loyal clients.
Testing
  • Follow test plans and provide feedback.
  • Carry out stress testing, performance testing, functional testing, and scalability testing as directed.
  • Add bugs/issues to Jira with clear explanations and steps to reproduce.
  • Review and test documentation.
  • Help troubleshoot issues as directed.
  • Conduct post-release/post-implementation testing.
Internal IT Support
  • Undertake day-to-day internal IT support, ensuring all are logged and time recorded.
  • Install and configure software and computer systems as directed.
  • Resolving logged tickets assigned to you in a timely manner.
  • Proactive support for users on a rolling program as directed.
Content Building
  • Create resources using content designed by Content Development to quality standards and in line with agreed timescales.
  • Test curriculum-based applications using test plan templates to ensure quality standards are met.
  • Process graphics files and screenshots to support creation and uploading of resources for LearningGrids.
Requirements
  • Degree educated (ideally in a STEM subject).
  • Planning and implementation skills.
  • Initiative.
  • Excellent communication skills (oral/written).
  • Team working.
  • Problem solving.
  • Flexible.
  • Technical understanding.
  • Product knowledge.
  • In-depth understanding of Dynamics CRM.
  • Testing Excellence.
  • Results focused.
  • Detail orientation.
Benefits
  • Pension Scheme with matched contributions up to 3% after probationary period.
  • Full training will be provided on our bespoke software products and company procedures.
Interview Process

The interview process will consist of two stages:

  • The first interview will be a Microsoft Teams video call, focusing on soft skills.
  • The second interview will be face-to-face at our office, consisting of technical questions and IT and literacy tests.