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Food and Beverage Service Associate

2 months ago

Cardiff, Cardiff, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.

What We Offer
  • Hotel Discounts - Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • Employee Assistance Programme - 24/7 access to our employee assistance programme
  • Holiday Entitlement - 28 days holiday per year
  • Staff Meals - Meals on duty
About the Role

As a Food and Beverage Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the world with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

Key Responsibilities
  • Greet guests and take their orders in a friendly and professional manner
  • Ensure that food and beverage orders are prepared and served promptly
  • Upsell food and beverage items to guests as required
  • Handle cash, card, and other forms of payment accurately
  • Maintain a clean and tidy dining area, including tables, chairs, and floor
  • Set up and clear tables for breakfast, lunch, and dinner
  • Serve guests in our conference and events areas
  • Assist with room service orders as required
  • Provide excellent customer service at all times
  • Ensure that health and safety regulations are followed at all times
  • Attend training sessions and team meetings as required
What We're Looking For

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.