Technical Support Specialist

7 days ago


Belfast, United Kingdom VickerStock Full time
Job Description

VickerStock is seeking a skilled Technical Support Engineer to join our team in a partnership with a leading Manufacturer within the heating industry. This is an excellent opportunity for a hands-on professional looking to transition from a factory or field-based Maintenance role to a position with a good work-life balance and sociable working hours.

Key Responsibilities:
  • Provide high-level technical support to customers over the phone, utilizing knowledge of heating products to assist in troubleshooting and carrying out repairs.
  • Identify repeat issues through monitoring of customer contact and escalate issues accordingly.
  • Attend customer sites on occasion, perform assessments, and establish repair plans.
  • Report directly to the customer care manager.
Requirements:
  • A background in carrying out servicing and repairs on heating products (boilers, heat pumps, etc.).
  • Experience working in a customer-facing role.
  • A strong level of plumbing knowledge.
  • Strong computer literacy and experience with Microsoft office packages.
  • OFTEC, MCS, F-Gas, HETAS trained/registered (desirable).
What We Offer:
  • A dynamic work environment with a reputable company.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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