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Operational Senior Manager

2 months ago

Work From Home, United Kingdom ISS Facility Services UK Full time
Job Description

As a Senior Operations Manager at ISS Facility Services UK, you will be responsible for the performance of the contract in your area of responsibility. You will maintain performance to the agreed service levels across all retail and corporate buildings and take ownership of client and supplier relationships.

Key Responsibilities
  • First point of escalation for the team and the customer for BAU operational delivery.
  • Responsible for all operational delivery across your area of responsibility, ensuring high levels of H&S are delivered, including Catering & Events services (where applicable).
  • Manage and deliver various small works in a timely manner for the client, consistently and in budget.
  • Internal and external stakeholder relationship management.
  • Ensure the service delivery exceeds client expectations through documented SLAs for remedial tasks, ensuring no overdue jobs, supporting task analysis, regional reporting, maintaining SOPs/EOPs/BCPs etc.
  • Supports the customer variable budgets to ensure compliance with contract requirements and approving works within set delegated authority.
  • Ensure financial responsibility for required service streams, including controlling and managing budgets.
  • Line Management responsibility for individuals delivering services within the corporate locations.
  • Ensure all clients receive consistent, first-class delivery of service, including supporting and directing the Workplace Leads & Building Managers at the corporate locations.
Professional and Personal Competencies/Qualifications
  • Proficient in the use of Microsoft 365 products.
  • Supplier management.
  • Multi-site regional TFM delivery.
  • People management skills.
  • Customer facing role.
  • Self-starting, proactive & able to work independently with limited support.
  • An open, honest & effective communicator.
  • A passion for understanding operational issues & problem solving.
  • Takes responsibility & ownership of their deliverables.
About ISS Facility Services UK

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.