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Field IT Support Engineer
3 months ago
Company Overview:
Charles Simon Associates Ltd is seeking a dedicated Field IT Support Engineer to join our dynamic team. This role involves providing on-site technical assistance across various locations.
Role Overview:
This position is primarily field-based, requiring travel to multiple sites within the designated area.
Compensation:
Competitive salary up to £36,000 per annum, along with a company vehicle.
Key Responsibilities:
As a Field IT Support Engineer, your duties will include:
- Delivering direct face-to-face support to clients on a daily basis.
- Configuring and troubleshooting Multi-Factor Authentication systems.
- Setting up and managing network printers, as well as assembling PCs and laptops.
- Identifying potential issues and proactively notifying management as necessary.
- Collaborating with other IT departments to ensure effective problem resolution and identifying root causes when required.
- Recommending and executing system upgrades as needed.
- Completing documentation in a timely manner.
- Providing training sessions on new systems for end users.
- Ensuring accuracy in configuration and inventory management database entries.
Qualifications:
The ideal candidate will possess:
- Prior experience in a similar role.
- Strong customer service skills.
- Proficiency with Office 365.
- Experience in Active Directory support.
- Knowledge of networking protocols including DNS, DHCP, and TCP/IP.
- Familiarity with LAN/WAN environments is preferred.
- Experience with iOS and Android devices.
- Desirable skills in cabling and Wi-Fi setup.
To be considered for this opportunity, please submit your updated CV.