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Lead Events Specialist

3 months ago

Gerrards Cross, Buckinghamshire, United Kingdom The Bull Hotel Full time £30,000

We are excited to announce a fantastic opportunity for a seasoned events professional to become a vital part of our revenue team.
We encourage all interested candidates to thoroughly review the complete job description before proceeding with their application.

The Revenue team plays a crucial role in our organization, often serving as the initial point of contact for many of our guests. As a Lead Events Specialist, you will deliver a personalized reservations service for a variety of meetings and events, regardless of size. In this role, you will engage both reactively and proactively to promote our hotel and its offerings to prospective clients. We believe that our employees significantly enhance the guest experience, which is why we seek someone who is committed to excellence in every aspect of their work.

Why join our team?

At The Bull Hotel, we are passionate about our work and are eager to expand our team with individuals who share our dedication to success. We seek team members who will infuse their unique style into every interaction and prioritize our guests' needs. We take pride in our workforce and strive to elevate their careers. As a member of our team, you will benefit from a variety of perks, including:

  • Flexible access to earned wages through Wagestream & financial coaching App
  • A complimentary day off to celebrate your birthday
  • 24/7 Employee Assistance Programme available for you and your family
  • Recognition rewards for exceptional guest service
  • Employee appreciation events
  • Special accommodation rates for family & friends, along with employee discounts on food and beverages at all hotels in our group
  • Opportunities for professional development and career advancement

As a Lead Events Specialist, you will be responsible for...

  • A minimum of 18 months of experience in event coordination within a reputable hotel or event management company with multiple meeting spaces
  • Proven telesales experience with both reactive and proactive sales capabilities
  • Proficiency in computer applications, particularly Event Management Diary and preferably Opera
  • Prior experience in room reservations
  • A self-motivated approach with a strong passion for sales and achieving targets
  • Excellent interpersonal skills and a collaborative team spirit
  • Strong attention to detail and effective administrative abilities
  • Outstanding presentation, communication, and interpersonal skills with a professional demeanor
  • Flexibility in working hours, typically five days a week (generally Monday to Friday during standard office hours, with occasional evening and weekend shifts)

Your responsibilities as a Lead Events Specialist will include:

  • Managing and processing all inquiries for conferences and functions held within our Food & Beverage outlets, ensuring that client requirements are fully understood and met while maximizing revenue and profits
  • Accurately recording and processing all bookings, cancellations, and amendments in the M & E computer system (Events 500), maintaining the highest quality standards in all information and printed materials
  • Effectively communicating client needs through the distribution of weekly function sheets and amendments, ensuring consistent communication with the hotel's operational teams on a daily basis and during weekly operations meetings
  • Filling in business gaps when Food and Beverage Outlets are not booked
  • Facilitating a seamless booking process for accommodation to meet all client needs
  • Participating in daily/weekly business meetings to ensure smooth operations across all departments
  • Conducting site visits for potential clients and coordinating bookings for Food and Beverage outlets as well as Rooms
  • Ensuring that all test calls/emails are managed in accordance with company standards
  • Producing and presenting the weekly M&E forecast in the absence of the Revenue & Events Office Manager
  • Maintaining the client database and fostering relationships with existing meetings and events clients while successfully developing new client connections

All applicants must be eligible to live and work in the UK, and documented evidence of eligibility will be required as part of the recruitment process.