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Operations Manager

2 months ago


Canterbury, Kent, United Kingdom Las Iguanas Full time

About Las Iguanas

We are a vibrant and dynamic company that offers a unique and exciting work environment. Our team is passionate about delivering exceptional customer service and creating a fun and inclusive atmosphere for our guests.

Key Responsibilities

  • Be responsible for opening and securely closing the building, ensuring a smooth and efficient start and end to each shift.
  • Work closely with the Management Team to prepare for service, including setting up and maintaining a clean and welcoming environment.
  • Build strong relationships with team members, providing guidance and support to ensure they feel valued and empowered to deliver excellent service.
  • Focus on delivering exceptional customer service, responding to guest feedback and concerns, and taking ownership of resolving any issues that may arise.
  • Work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to ensure seamless service delivery.

Benefits and Perks

  • 50% Employee Discount on food and drinks
  • 25% Friends and Family Discount
  • Access to our We Care program, including 24/7 virtual GP, second medical opinion, mental health support and counselling, Get Fit Program, and healthy diet support
  • Free meals on shift
  • Referral bonus
  • Access to wages before pay day
  • Salary Finance- access to savings and loans
  • Discounted Gym Membership
  • Discounts on Merlin Entertainment
  • Competitions to win trips away
  • Team parties and events