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Oncology Appointment Coordinator

2 months ago

Dartford, Kent, United Kingdom Dartford and Gravesham NHS Trust Full time

Position Overview

An exceptional opportunity has emerged within the Cancer Services Division for a full-time Oncology Appointment Coordinator.

We seek an individual with prior experience in the NHS, possessing the capability to navigate various NHS systems to facilitate the scheduling and coordination of patients undergoing chemotherapy treatment. The ideal candidate will thrive in high-pressure environments and have a foundational understanding of medical terminology and cancer treatment pathways.

If you possess the requisite skills and experience, and can contribute positively to a dynamic team while maintaining a sense of humor, along with outstanding communication abilities and a commitment to our Trust values, we encourage you to consider this role.

Key Responsibilities

The Appointment Coordinator will oversee the management of Oncology Outpatient Waiting Lists, collaborating with the Scheduler to ensure that all treatments are scheduled in accordance with Cancer Waiting Times Standards.

This role entails adherence to Trust Waiting List Policies and National Waiting List targets, ensuring that patients receive appointments at the appropriate clinics as promptly as possible based on their clinical priority. Additionally, the Coordinator will ensure that clinics are filled in alignment with clinic regulations and advanced booking protocols.

The Coordinator will be an integral part of our busy team, assisting in the maintenance of waiting list targets and addressing daily inquiries from patients, General Practitioners, Consultants, wards, and departments. This includes managing all incoming telephone inquiries from patients and taking appropriate actions.

About Our Organization

We are dedicated to fostering an inclusive and diverse workforce. Our goal is to employ individuals who reflect the communities we serve, creating an environment where everyone can achieve their full potential. Regardless of your race, ethnicity, beliefs, generation, sexual orientation, gender identity, disability, or experiences, you will find opportunities to work in an inclusive setting. We welcome applications from individuals of varied backgrounds, perspectives, and experiences to enhance our progress in making our Trust a diverse and exceptional workplace. We celebrate diverse thoughts, viewpoints, and ideas that enable us to tackle challenges and embrace new opportunities.

If you are contemplating applying for this position, please note that as an NHS Employee, you may interact with vulnerable service users. We strongly advocate for all staff to be fully vaccinated against COVID-19 to safeguard the health and safety of our patients and colleagues. Your commitment will contribute to prioritizing patient safety and care while also protecting yourself and your teammates.

Job Responsibilities

For comprehensive details regarding the roles and responsibilities associated with this position, please refer to the complete job description.

Candidate Profile

Education and Qualifications

Essential

  • NVQ Level 3 or equivalent qualification or experience
  • Strong general education background

Desirable

  • ECDL or equivalent certification

Experience

Essential

  • Experience in an administrative role within a demanding office environment
  • Proven ability to engage with the public, resolve issues, and handle complaints

Desirable

  • Experience in the NHS and/or medical settings
  • Previous experience in a chemotherapy unit.