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Sales Representative
2 months ago
We are seeking a highly motivated and experienced Sales Executive to join our team at Office Angels. As a Sales Executive, you will be responsible for maintaining existing customer relationships, re-engaging with customers, and reaching out to potential leads.
Key Responsibilities:- Take and make sales calls, responding to customer tickets promptly.
- Vet new account setups for eligibility and authenticity.
- Build rapport with key customers and sectors.
- Follow call preparation guidance for outbound calls.
- Identify key decision makers and timing for purchasing.
- Support the development of customer acquisition and retention strategies.
- Proactively manage customer service escalations and customer satisfaction.
- Create accurate quotes, manage orders, and ensure high levels of satisfaction.
- Monitor outbound deliveries and take ownership of customer follow-ups.
- Maintain knowledge of sales budgets and exceed goals where possible.
- Manage the refund process, converting customers into cross-sell or upsell opportunities.
- Record client activity accurately in the CRM system.
- Stay informed about stock availability, competitors, and market trends.
- Maintain a filing system of samples and support sample loans for customers.
- Assist in trade shows and become a brand ambassador.
- Previous retail and customer-facing experience preferred.
- Strong numeracy and Excel skills.
- Experience with CRM platforms desirable.
- Can-do attitude and ability to work as part of a team.
- Excellent organisational and time management skills.
- Passionate about the benefits of sleep and the brand.
- Accurate and thorough in all tasks.
- Willingness to travel when necessary.
If you are interested in this exciting opportunity, please get in touch with us today.
