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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Call Contract Services. As a Desk Host, you will be the first point of contact for all passengers requiring assistance, providing exceptional customer service and ensuring a smooth experience for all.
Key Responsibilities:
- Provide excellent customer service to all passengers, responding promptly and professionally to their needs.
- Manage the Host Desk efficiently, ensuring it is manned at all times and arranging cover when required.
- Ensure Electric Mobility Aids (EMA) are tagged prior to going airside, maintaining a high level of safety and security.
- Work effectively in a fast-paced environment, adapting to changing situations and priorities.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements:
- Previous customer service/reception experience is essential, with a proven track record of delivering excellent customer service.
- IT literacy is required, with the ability to use technology to enhance customer service.
- Able to obtain a security ID card and pass a basic DBS check.
- Within commutable distance to Edinburgh Airport, with a reliable means of transportation.
Benefits:
- Company pension scheme.
- Cycle to work scheme and gym membership.
- Health & wellbeing programme and life insurance.
- On-site parking and a supportive work environment.