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Customer Service Representative

2 months ago

Coventry, Coventry, United Kingdom Adecco Full time
About the Role

We are seeking a skilled Customer Call Adviser to join our team at Adecco. As a key member of our customer-facing team, you will play a vital role in providing exceptional telephone support and assistance to our valued customers.

Key Responsibilities
  • Handle first contact responses, registering new complaints and updating records on a range of IT systems, following established processes carefully.
  • Drive customer satisfaction by using active listening skills and simple language to make customers feel heard and understood.
  • Maintain a high level of accuracy in data entry to ensure the integrity of information.
  • Work within Service Level Agreements (SLAs) even when under pressure, demonstrating resilience and delivering exceptional service.
Requirements
  • Proven track record of using administration skills in a complex telephone environment, emphasizing data protection and regulation.
  • Active listening skills with the ability to make customers feel heard and valued.
  • Strong problem-solving skills and the ability to ask the right questions to get to the heart of the issue.
  • Positive, composed, and productive attitude.
  • High level of accuracy in data entry.
What We Offer

As a Customer Call Adviser at Adecco, you will have the opportunity to work in a dynamic and supportive environment, where you will be valued and empowered to deliver exceptional service to our customers.