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Box Office Coordinator

2 months ago

London, Greater London, United Kingdom The Lost Estate Full time
Job Title: Box Office Assistant

We are seeking a highly motivated and organized Box Office Assistant to join our team at The Lost Estate. As a key member of our box office team, you will be responsible for managing our box office communication channels and driving sales and upsells across multiple shows.

Key Responsibilities:
  • Manage box office communication channels, including phone, email, and social media
  • Drive sales and upsells across multiple shows
  • Respond to customer enquiries and resolve issues in a timely and professional manner
  • Manage waiting lists and contact wait list members when relevant tickets become available
  • Report trends in queries and feedback to the Box Office Manager and wider team
Requirements:
  • 1-2 years experience in events, arts, or commercial box office or customer service roles
  • Passion for 1-to-1 interactions and sales
  • Love of the Arts and Hospitality
  • Computer literacy and ability to learn new platforms quickly
  • Exceptional written English and spelling/grammar skills
What We Offer:
  • Competitive salary: £26,000 - £28,000 pro rata, depending on experience
  • 30 days annual leave, including public holidays
  • Flexible working schedule, including working from home where appropriate
  • Free tickets to The Lost Estate shows (subject to availability)
  • Staff discount on drinks at The Lost Estate shows