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Evening Claims Support Advisor
2 months ago
As an Evening Claims Support Advisor at 808 Group, you will be instrumental in providing outstanding assistance to clients navigating the complexities of their claims.
Our organization is a prominent player in the claims management sector, dedicated to offering exceptional support and guidance to individuals as they manage their claims.
Our goal is to help clients efficiently handle their claims, ensuring they receive just compensation and timely resolutions.
We pride ourselves on delivering superior customer service and building trust and satisfaction among our clientele.
Key Responsibilities:
Client Support:
Respond to client inquiries, concerns, and requests through various communication channels. Offer personalized assistance and guidance throughout the claims journey, demonstrating empathy and understanding of each client's unique circumstances.
Claims Coordination:
Work collaboratively with clients and relevant stakeholders to ensure the smooth processing and resolution of claims.
Evaluate claim documentation, determine eligibility, and facilitate necessary actions to expedite claim settlements while adhering to industry regulations and organizational policies.
Maintain consistent communication with clients to provide updates on their claims, address any questions or issues, and ensure transparency throughout the process.
Team Collaboration:
Engage with team members to develop innovative solutions, overcome challenges, and ensure the highest level of client satisfaction.
Client Education:
Inform clients about their rights, entitlements, and responsibilities concerning their insurance claims.
Provide clear explanations of processes, procedures, and requirements to empower clients to make informed decisions and navigate the claims process confidently.
Qualifications:
Proficiency in utilizing computer systems, databases, and office software applications.
Familiarity with insurance terminology, claims processes, and regulatory standards is beneficial.
A strong commitment to delivering exceptional customer service and exceeding client expectations.
Compensation:
Competitive salary - £25,000 p/a
Comprehensive benefits package
Opportunities for professional development and career advancement.
