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Optical Support Specialist

3 months ago

Caerphilly Caerphilly, United Kingdom Zest Business Group Full time £20,000 - £23,000

Position Overview: A full-time Optical Support Specialist is sought to join the customer service division of a leading lens manufacturing company.

Company Overview: This organization specializes in providing optical lenses and glazing services to opticians nationwide.

Key Responsibilities:

  • Address all return inquiries promptly and accurately, ensuring that eyewear is assessed correctly and utilizing data from company management information systems to deliver precise information and resolutions.
  • Engage fully with the supply chain across relevant locations.
  • Assist in the coaching and monitoring processes within the returns team, ensuring that communications with stores adhere to all necessary criteria to achieve a 'perfect call'.

Qualifications:

  • Exceptional customer service abilities.

Compensation and Benefits:

  • Standard working hours are Monday to Friday, 9 AM to 5 PM.
  • Salary range is between £20,000 and £23,000.

This role presents an excellent opportunity for an optical professional to thrive in a dynamic environment while consistently delivering high standards of customer service.