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Sales Support Specialist

2 months ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time
Job Description

About FireAngel Safety Technology

FireAngel Safety Technology is a leading provider of innovative home safety products, dedicated to protecting and saving lives through simple and accessible solutions. Our mission is to revolutionize the way businesses operate in our chosen segments, delivering exceptional value to our customers and stakeholders.

Job Summary

We are seeking an experienced Business Unit Support Manager to join our sales function, driving business growth and expansion in the UK and Europe. This is a fast-paced and highly collaborative role, requiring a strong team player with excellent communication and analytical skills.

Key Responsibilities

  • Business Support
    • Assist business units with monthly stock forecasts, identifying stock issues and adjusting forecasts as necessary.
    • Own and maintain price files and customer price lists, ensuring accuracy and availability to key stakeholders.
  • Tender Management
    • Review and analyze tender documents, contracts, and related materials to understand requirements and evaluation criteria.
    • Coordinate the tender process from start to finish, managing timelines, milestones, and deliverables.
    • Write, edit, and proofread tender documents, ensuring clarity, accuracy, and compliance with submission requirements.
  • Commercial Support
    • Assist other departments with queries relating to customer pricing, debit notes, and rebate agreements.
    • Support the finance team by controlling trading terms documentation, owning data quality, and accuracy of rebate agreements and commercial support documents.
  • CRM Management
    • Manage the Customer Relationship Management system (CRM), controlling data quality, creating and maintaining reports, and full system administration.
    • Keep the system up to date with accurate product and pricing data, identifying and recommending good practice for the team.
  • Marketing Support
    • Assist the Marketing department with sales activities, including exhibitions and promotional campaigns.
    • Support the team with Point of Sales requests for customers, attending regular marketing meetings to offer support and feedback on sales activity.
  • Product Support
    • Provide assistance to Product Managers with accurate data relating to market trends, sales data, pricing, and product variant information.
    • Authorize sales team pricing requests in the absence of their line manager.
  • Meetings and Presentations
    • Attend internal and external meetings on all aspects of the business and trade shows when requested.
    • Represent the company's image professionally at all levels, preparing quotations and tenders effectively and within set timescales.

Requirements

  • Keep up to date with product knowledge, demonstrated by passing of periodical product technical tests.
  • Bid writing and data analysis experience required to win tenders from public and private clients.
  • Organize and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and technical support on offer.
  • Any other duties as requested by your line manager.
  • Be a competent presenter, able to represent the company's image professionally at all levels.
  • Prepare quotations and tenders effectively and within set timescales.
  • Accurately forecast sales to facilitate effective stock control.
  • Attend meetings with clients and colleagues as required.
  • Demonstrate effective building of client relationships.
  • Be proficient at operating Microsoft Excel, Word, and Outlook.
  • Have enough computer literacy to operate a CRM system as used by the company.

Desired

  • Experience of bidding into government organizations.
  • Ability to quickly gather complex information to provide reports and assessments to our sales team and clients.
  • Extensive experience of bid writing into public tenders.
  • Understanding and experience working through tendering frameworks and the level of detail required to be successful.

Personal Qualities

Communication Skills

Strong written and verbal communication skills are necessary for collaborating with team members, clients, and key stakeholders.

Attention to Detail

Taking ownership of your work and having a keen eye for detail is essential to maintain a high level of quality throughout all work.

Adaptability

The landscape is constantly evolving. The ideal candidate should be adaptable and open to learning new tools, trends, and techniques to stay ahead in the industry.

Time Management

This role requires planning and foresight to ensure all projects are delivered on time and in line with all areas of the business.

You Should Apply If

  • You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do.
  • You love rolling up your sleeves to get it done.
  • What we're doing at FireAngel excites you.

Culture

  • FA are in the simplicity business and they are building a team, who look at the world a little differently. People that look at the needlessly complicated and say 'that's nuts'. Folks that are bold enough to challenge convention. And brilliant enough to actually change it.

What's in it for you?

  • The chance to help develop a household name brand for the future.
  • The opportunity to work with a collaborative team fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself.
  • A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us how we can change and evolve.
  • Competitive salary & benefits (Salary Protection, Health Insurance, birthday annual leave day etc.).
  • This is a hybrid role with 3 days in the office or customer sites per week.