Office Coordinator
1 month ago
We are in search of an Office Coordinator to enhance our team at Great Bear. This role is a full-time, permanent opportunity.
Working Schedule: Monday to Friday, daytime hours (Flexible).
Compensation: £23,785 annually.
As an Office Coordinator, your primary responsibility will be to provide essential support and ensure the accuracy of data while meeting deadlines, contributing to the overall effectiveness of our operations.
Key Responsibilities:
- Addressing all internal and external customer inquiries promptly and professionally.
- Managing customer Proof of Deliveries (PODs) – verifying delivery proofs, identifying discrepancies, and generating reports to follow up on outstanding PODs.
- Providing daily reports on delivery status to both internal teams and external stakeholders.
- Responding to customer inquiries and order updates via phone and email.
- Data Management – updating and maintaining customer databases to ensure accurate and current records.
- Overseeing the DPD portal for parcel e-commerce orders, addressing customer delivery queries.
- Coordinating inbound stock orders with clients and freight partners.
- Building and maintaining strong, long-term relationships with clients.
- Assisting with note-taking duties, including supporting the documentation of witness statements.
- Performing other related tasks as required.
Qualifications:
- Experience in a high-level administrative capacity.
- Ability to prioritize tasks independently.
- Excellent communication skills for delivering precise information.
- Exceptional customer service abilities.
- Proficient in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
- Familiarity with warehouse operations is a plus.
- Strong attention to detail.
Additional Information:
At Great Bear, we are committed to fostering an inclusive and diverse workplace. We prioritize employee development and recognize the contributions of dedicated team members.
Our comprehensive learning and development programs are available to all employees, providing opportunities to advance within the logistics sector while thriving in a collaborative environment.
Benefits:
- Annual Leave: Competitive holiday entitlement.
- Pension Scheme: We offer a generous contribution of 4% from both employees and employers to support a comfortable retirement.
- Life Assurance: Coverage of twice your annual salary.
- Wellness Program: Access to a confidential telephone counseling and legal information service available 24/7.
- Eye Care Vouchers: Savings on eye tests and discounts on prescription glasses.
- Recognition Programs: Acknowledgment of employees who go above and beyond through various awards.
- Discounts: Access to over 50 retailer discounts for everyday savings.
If you meet the qualifications for this role and are interested in exploring a new career opportunity, we encourage you to consider joining our team.
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