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Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Service Technician to join our team at Vistry Group Careers. As a key member of our team, you will be responsible for resolving defects reported by customers within the Vistry and NHBC warranty periods, ensuring a seamless customer experience.
What We Offer:
- Competitive basic salary and annual bonus
- Company van
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many benefits
Requirements:
- Behave in line with our company values - Integrity, Caring and Quality
- Educated to GSCE / GCE standard in Maths & English, and, or,
- BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
- City & Guilds in relevant trade
- Valid CSCS card
- Driving License
- Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
- Detailed understanding of NHBC customer handover requirements
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations