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Technical Support Specialist

2 months ago

Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

{"h1": "Technical Support Specialist - Technology Vendor - North Leeds", "p": "We are seeking a highly skilled Technical Support Specialist to join our team in North Leeds. As a Technical Support Specialist, you will provide 1st, 2nd, and 3rd line technical support to end users, IT departments, and third-party hardware suppliers on technical issues arising from the use of our extensive software portfolio.

Our software is exclusively Microsoft based, supported on SQL 2005 and above running on Windows Server 2008 and above, and integrating with Exchange server 2007 and above with Office 2003 and above.

Key Responsibilities:

* Provide technical support to end users, IT departments, and third-party hardware suppliers
* Troubleshoot and resolve technical issues related to our software portfolio
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain technical documentation

Requirements:

* Bachelor's degree in Computer Science or related field
* 2+ years of experience in technical support
* Strong knowledge of Microsoft products and technologies
* Excellent communication and problem-solving skills

What We Offer:

* Competitive salary and quarterly bonus scheme
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply today"}