Service Administrator
2 weeks ago
As a Service Administrator at Totally plc, you will be working within the planned care division at our Innovation Centre. Reporting to the Office Manager, this post will involve dealing with patients and clinicians to ensure the smooth running of clinics.
Key Responsibilities- Receive and administer all referrals to the service.
- Process and store referrals from healthcare professionals using relevant IT systems.
- Ensure each referral is triaged by one of the clinical team.
- Coordinate clinic lists to maximize available capacity and monitor waiting times.
- Be responsible for adding, removing, and modifying patients to the appointment system and communicate changes to relevant staff.
- Undertake the correct booking process to ensure high-quality patient access to services.
- Act as a contact point for patients wishing to book an appointment, negotiating time and venue, and liaising with patients to book appointments and send confirmation letters.
- Ensure clinical and reception staff have access to clinic lists.
- Receive and respond to enquiries from clinical staff on patient-related details in a time-pressured environment.
- Ensure patient records are complete following clinic attendance.
- Use the e-Referrals system to process referrals received by the service.
- Receive investigation results and direct them to the appropriate clinical staff.
- Manage frequent enquiries from patients and health professionals, including GPs, consultant specialists, and nurses, and respond or direct calls to clinical or managerial staff as appropriate.
- Upload patient appointment information daily for text messages to be processed and sent to patients informing them of their appointments.
- Excellent telephone manner.
- Good administrative skills.
- Experience of working in a busy service-led environment.
- Experience of working in the NHS is an advantage, although full training will be provided.
- 25 days annual leave (plus 3 buy-back days).
- My Totally Rewards (online discount portal).
- 6% Employer Pension contribution.
- Share save scheme.
- Opportunities for career development.
- Employee assistance program.
- Virtual GP Services - 24/7 GP Appointments.
- WeCare Wellbeing.
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