Client Relations Associate

3 weeks ago


Manchester, United Kingdom adamas lux Full time

Job Title: Client Relations Associate

Location: Manchester, United Kingdom

About the Position: We are seeking a personable and motivated Client Relations Associate to become a part of our team. In this position, you will play a crucial role in ensuring our clients enjoy a positive and fulfilling experience. Your responsibilities will include addressing client inquiries, providing assistance, and helping to uphold high levels of client satisfaction.

Primary Responsibilities:

  • Welcome and assist clients in a friendly and professional manner, ensuring they feel appreciated and valued.
  • Address client inquiries and concerns through various communication channels, including phone, email, and face-to-face interactions.
  • Offer comprehensive product information and support to aid clients in making informed purchasing choices.
  • Assist with the accurate and efficient processing of transactions, returns, and exchanges.
  • Support the establishment of client feedback systems to enhance service quality and client satisfaction.
  • Maintain current knowledge of products, services, and company policies to provide precise information.
  • Help organize and maintain product displays and ensure the sales area is tidy and well-presented.
  • Work collaboratively with team members to resolve client issues and ensure a smooth service experience.
  • Engage in training sessions and team meetings to stay updated on new products and service protocols.
  • Assist with administrative duties related to client service, such as record-keeping and report preparation.

Qualifications:

  • High school diploma or equivalent; additional training or certification in client service is advantageous.
  • Prior experience in a client service or retail environment is preferred but not mandatory.
  • Strong communication abilities with a friendly and professional attitude.
  • Excellent problem-solving capabilities and the ability to manage challenging situations with patience and tact.
  • Proficiency in Microsoft Office Suite and familiarity with client service software.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively both independently and collaboratively.
  • Flexibility to work various shifts, including weekends and evenings.
  • A positive outlook and a dedication to delivering exceptional client service.

What We Provide:

  • Competitive salary and benefits package.
  • Comprehensive training and development opportunities.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement within the organization.
  • Employee discounts and additional perks.
  • Health and wellness initiatives.

Application Process: If you are enthusiastic about client service and eager to join a dedicated team, we would be pleased to hear from you. Please submit your resume along with a brief cover letter detailing your relevant experience and why you would be a great fit for this position. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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