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End-User Support Specialist

2 months ago

West Bromwich, Sandwell, United Kingdom Pimlico Banks Recruitment Full time
Position Overview

Role: Desktop Support Analyst - Expertise in IOS, MAC, and Windows

Pimlico Banks Recruitment is seeking a skilled desktop support analyst to join our team. This role is crucial for providing exceptional IT support services to both internal personnel and external clients.

As a desktop support analyst, your responsibilities will include:

  • Managing incidents and resolving technical issues.
  • Overseeing problem management to identify and rectify recurring issues.
  • Facilitating change management processes to ensure smooth transitions.
  • Handling configuration management to maintain system integrity.
  • Coordinating release management to implement updates and new features.

The ideal candidate will possess strong analytical skills and a commitment to delivering high-quality service. You will play a key role in enhancing user experience and operational efficiency.


Join us in making a difference in the IT support landscape.