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Senior Travel Consultant

2 months ago

Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time
Senior Travel Consultant

At Northern Marine, we are seeking a highly skilled Senior Travel Consultant to join our team. As a Senior Travel Consultant, you will be responsible for providing exceptional customer service and creating seamless travel experiences for our clients.

Key Responsibilities:
  • Marine & Offshore / International Corporate Travel Expertise: Utilize your expertise in marine and offshore crew changes or international corporate travel to provide specialized travel solutions for complex international travel.
  • Productivity: Handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
  • Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
  • Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travelers and communication with customers.
  • Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
  • Technology: Demonstrate a high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
  • Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
  • Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
  • Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
  • New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instills confidence and trust in our service.
  • Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
  • Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.
Candidate Requirements:
  • Essential:
    • Education to an HND/HNC level
    • Expertise in handling marine/offshore crew changes or complex international corporate travel
    • In-depth knowledge of travel suppliers
    • Highly proficient utilizing the GDS
    • Ability to build and maintain long-lasting customer relationships
    • Capability to handle emergency situations effectively
    • Skills for mentorship within the team
  • Desirable:
    • Proficiency in one or more foreign languages is valuable

The role offers the opportunity for Hybrid working and is dependent on commercial demands.