Customer Service Manager

4 weeks ago


Henley on Thames, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and organized Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Manage the day-to-day operations of the store, including staff management, customer service, and inventory control.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with the store manager to achieve sales targets and improve store performance.
  • Lead and motivate a team of colleagues to deliver excellent customer service and achieve business objectives.
  • Monitor and control store expenses, including labor costs, inventory, and supplies.
What We Offer

As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary, benefits package, and opportunities for career development. You will also have access to our comprehensive training program, which will equip you with the skills and knowledge needed to succeed in this role.

Requirements
  • Proven experience in a retail management role, with a focus on customer service and team leadership.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work flexibly, including evenings and weekends, as required.
Why Join Us?

Sainsbury's is a leading retailer with a strong commitment to customer service and community involvement. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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