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Reception Operations Manager

3 months ago

Bournemouth, Bournemouth, United Kingdom Marsham Court Hotel Full time

Join a Leading Hotel in Bournemouth

The Marsham Court Hotel is recognized for its commitment to accessibility and inclusivity, having made significant strides in recent years. We prioritize employee welfare, flexibility, and a vibrant work environment, which has earned us a prestigious National Award. Our bustling venue attracts a dynamic team that thrives on the energy of the hospitality industry.

As the Front of House Manager, your responsibilities will include:

  • Being the welcoming face for all guests and addressing their needs
  • Overseeing the training and well-being of new team members
  • Ensuring adherence to procedures and maintaining high standards
  • Managing the reservation system when the Reservations Manager is unavailable
  • Handling daily payments and balancing the financials
  • Fostering effective communication across all hotel departments
  • Delivering exceptional customer service to enhance guest experiences
  • Contributing to our sustainability initiatives within the department

In this managerial role, you will work alongside the team at the reception desk, including evenings and weekends.

We seek candidates with experience in Reception Management. The fast-paced nature of our hotel requires individuals who are adept at multitasking and possess strong computer skills.

We value individuals eager to learn and grow in a supportive environment that encourages creativity in delivering outstanding guest experiences. Our dedicated Training & Development Manager is here to mentor you and equip you with the skills necessary for career advancement, with potential opportunities to oversee multiple departments in the future.

A Hotel Committed to Responsibility

The Marsham Court Hotel strives to be a responsible and ethically driven establishment. Following a major renovation, we have become one of the most accessible hotels in the UK, offering facilities that exceed standard expectations.

Our CREW team is dedicated to driving positive change in three key areas: Sustainability, Community Engagement, and Employee Welfare. These initiatives are designed and led by our team, allowing you to contribute to meaningful change.

Current projects include:

  • Implementing new recycling and energy-saving programs
  • Providing mental health first aid training for key team members
  • Enhancing our social calendar to foster team bonding outside of work
  • Partnering with local organizations to support the elderly LGBTQ+ community
  • Organizing significant fundraising events for local charities

Commitment to Diversity, Equity & Inclusion

At the Marsham Court Hotel, we uphold five core values to cultivate a supportive and joyful environment for everyone, whether guests or team members:

  • We embrace diversity within our Marsham Court family
  • We ensure equal opportunities for all employees to develop and succeed
  • We believe in treating everyone with fairness and respect
  • We foster a culture of understanding, support, and unity
  • We celebrate our differences rather than overlook them

We participate in the Send Me 2 Work initiative, working towards becoming a Disability Confident Leader. If you require any accommodations during the application or interview process, please let us know, and we will gladly assist.

Be part of a fulfilling career.